Privacy Policy

This Privacy Policy explains how Kudos Casino may collect, use, store and protect information about players and visitors. It also outlines the choices available to you when you want to access, correct or delete your information.

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About this Privacy Policy

This Privacy Policy applies to information handled through the Kudos Casino website, player account services, customer support channels and related online features. It is intended for players in Australia and should be read together with the website’s other applicable terms and responsible gambling information.

In this review

Privacy rules can vary depending on the type of information involved and the reason it is collected. We aim to handle personal information fairly, securely and only for reasonable business, service and compliance purposes. The information we collect may depend on how you use the website, whether you create an account, the services you request and the choices you make about communications.

By using the website, you acknowledge that information may be collected and used as described in this policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for certain uses, such as promotional marketing, although this may not affect processing that is needed to provide services, meet legal obligations or protect the website and its users.

Information we may handle

A casino website typically needs several types of information to operate an account, process activity and provide support. The information handled may include information you provide directly, information created when you use the website and information received from service providers or verification sources where appropriate.

Account details, such as your name, date of birth, username, contact details, account preferences and information needed to manage your player account.
Identity and verification information, which may include copies or details from identity documents, proof of address, information used to confirm age and other checks needed to establish that an account is being used appropriately.
Payment and transaction records, including deposits, withdrawals, account balances, wagering activity, payment method details and records of related communications. Complete payment card details may be handled by specialist payment providers rather than stored directly on the website.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, general location information and details about how you interact with the website.
Cookie and similar technology information, including session details, preferences, login activity, security signals and website usage information.
Support and communication records, including messages, enquiries, feedback, complaints and information needed to respond to a request.
Information connected with responsible gambling, security, fraud prevention or account protection where it is necessary to identify unusual activity, support safer use or protect players and the website.

Please avoid sending sensitive information through ordinary messages unless it is specifically requested through an appropriate and secure process. If information is incomplete or inaccurate, some account features, verification checks or support services may not be available.

Why information is used and when it may be shared

Information may be used to create and operate your account, provide requested services, process account activity and communicate with you. It may also be used to verify identity and age, perform anti-fraud and security checks, identify unusual or potentially harmful activity, maintain accurate records and respond to player support requests.

To provide, maintain and improve the website and its features.
To process transactions and keep accurate financial and account records.
To complete identity, age, security, anti-fraud and account protection checks.
To meet legal, regulatory, responsible gambling, tax, accounting and record-keeping obligations that apply to the service.
To investigate complaints, resolve disputes and respond to questions or requests.
To send service messages, account notices and other important information about your use of the website.
To send promotional communications where permitted and where you have not opted out or withdrawn your consent.
To analyse website performance, understand general usage patterns and improve security, functionality and customer experience.

Information may be shared, where reasonably necessary, with service providers that support website hosting, identity verification, payment processing, customer support, security, technology, analytics, communications or record management. Those providers should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where needed to protect players, prevent fraud or other unlawful activity, enforce applicable terms, respond to a valid legal request, or protect the rights, property and security of the website and its users. We do not describe every possible recipient in this policy because the parties involved may change as services and operational requirements develop.

Some service providers may process information using systems located outside Australia. Where this occurs, appropriate steps should be taken to support secure handling and to meet applicable privacy obligations. Information may also be combined with information from reliable sources where necessary for verification, security or compliance purposes.

Security, storage and retention

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee that information will always be completely secure. You are responsible for keeping account credentials confidential, using a secure device and notifying support if you believe that your account or login details may have been compromised. We may ask for information to confirm your identity before discussing an account or responding to a privacy request.

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. However, some account, identity, payment, transaction, communication and security records must be kept for a period required by law, even after an account is closed. Other information may be retained where it is needed to resolve a dispute, investigate an incident, prevent fraud, enforce terms or maintain appropriate business records.

When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it no longer identifiable. Retention and deletion decisions may depend on the nature of the information, the reason it was collected and any continuing legal or security requirements.

Cookies and your privacy rights

Cookies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, understand website performance and provide relevant communications or analysis. Some cookies are necessary for core functions, while others help us understand how the website is used.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect sign-in, preferences or the availability of some website features. Browser settings may also allow you to remove existing cookies or receive a notice before new cookies are placed.

Access, correction, deletion and marketing choices

You may ask for access to personal information held about you, request correction of information that is inaccurate or incomplete, or ask for deletion of your information where deletion is available. You may also withdraw consent to marketing communications at any time. To exercise these rights, contact support@kudoscasino.wtf and explain what you are requesting.

You can usually stop promotional emails by using the unsubscribe option in the message. You may still receive essential service communications, such as account, security, transaction or policy notices, where they are needed to administer your account or provide important information.

For security, we may need to verify your identity before completing a request. We may also ask you to provide enough detail to locate the relevant information. Requests will be considered within a reasonable timeframe. A request may be limited or declined where access, correction or deletion would conflict with a legal obligation, fraud prevention requirement, security measure, dispute process or another valid reason.

If you have a privacy concern, believe information has been handled incorrectly or want more information about this policy, please contact support@kudoscasino.wtf. We will review the concern and aim to provide a clear response based on the information available and the requirements that apply.